Contact us

Jacana Energy - How to contact us

Enquiries

(Billing, new connections and general enquiries)

Holiday season operating hours:

23-24 December - 8:30am-5:00pm
25 December - Christmas Day CLOSED
26 December - Boxing Day CLOSED
27-31 December 8:30am-5:00pm
1 January - New Years Day CLOSED

1800 JACANA
(1800  522 262)

Complaints 

To read our complaints policy click here

Holiday season operating hours apply.

1800 JACANA
(1800  522 262)

resolutions@jacanaenergy.com.au

Emergencies only


(24 hours Power and Water Corporation emergency line)

1800 245 090
International +61 8 8928 6710
Postal address GPO Box 2601,
Darwin NT 0801

Email

Residential customercare@jacanaenergy.com.au
Small to Medium Business smallbusiness@jacanaenergy.com.au
Large Business (C&I) businesscustomers@jacanaenergy.com.au

Contact forms