Assistance for small business customers

If your business has been impacted by the COVID-19 situation, our small business team is here to assist.

We are currently receiving a high volume of customer enquiries and appreciate your patience. We are committed to working with you at this time and have options you may like to consider to help your business during these uncertain times:

Business Hardship Relief Package

The Northern Territory Government recently announced a hardship relief package for Northern Territory businesses impacted by the COVID-19 situation.

Under this package, Territory businesses that demonstrate substantial hardship** due to the coronavirus crisis may be eligible to receive 50% off their electricity bills for six months, back-dated to 1 April 2020.

The Department of Trade, Business and Innovation (DTBI) manage this package. You can find the details about the package and an application form at

The Department of Trade Business and Innovation will assess your business’ eligibility upon receiving your application form. If your eligibility is confirmed, your business will be included on a central register and you will be issued a certificate to confirm hardship.

You will then be able to provide us this certificate so we can apply the relief payments to your account. In accordance with our privacy policy, we may ask you to provide some additional details to help us verify your account.

** Businesses with less than $50 million turnover who have experienced a reduction of turnover of more than 30%.

Time to pay options

Payment extensions

If you are unable to pay your electricity bill by the due date, we can offer you a 14 day payment extension on any bill that is not yet overdue. Apply for a payment extension using the Payment extension request form.

Payment plan  

In addition to the support measures recently announced by the government, we can offer you to enter into a manageable payment plan to deal with any outstanding and ongoing electricity costs. Payment plans are set up so your current bills and any arrears are taken into account in the calculation of your regular payments. Talk to us about this option or apply online Payment arrangement request form.

Other useful resources

NT Government support package

The NT Government has announced a wide range of measures to support businesses. You can access this information here.

Energy efficiency for business

View information to help your business reduce its electricity usage.