Connections and disconnections

Jacana Energy offers different ways for you to connect and disconnect your electricity; there is sure to be a method that suits you.

Fees and charges applicable for electricity connection are available on our Pricing and Tariffs page.


Connection and disconnection requests may take up to 3 business days to be processed. If your request is urgent call us directly on 1800 JACANA (1800 522 262).


Call 1800 JACANA (1800 522 262) between 8am and 6pm Monday - Friday to speak with one of our friendly Customer Care Advisors.

In Person

You can now connect and disconnect at 25 Australia Post outlets across the Northern Territory. Click here for more information.

You can also visit any Power and Water Customer Service Centre.


Complete the required fields in the PDF form and return to Jacana Energy, GPO Box 1785, Darwin NT 0801.