Contact us

Jacana Energy - How to contact us
Enquiries
(Billing, new connections and general enquiries)
Monday to Friday, 8am to 6pm (excluding public holidays)
1800 JACANA
(1800  522 262)
Emergencies only
(24 hours Power and Water Corporation emergency line)
1800 245 090
International +61 8 8928 6710
Postal address GPO Box 2601,
Darwin NT 0801

Email

Residential customercare@jacanaenergy.com.au
Small to Medium Business smallbusiness@jacanaenergy.com.au
Large Business (C&I) businesscustomers@jacanaenergy.com.au

Contact forms

Customer service centres

Darwin Shop 28, Ground Floor, Mitchell Centre     
55 Mitchell Street, Darwin
GPO Box 3596
Darwin NT 0801
Monday, Tuesday, Thursday and Friday, 10am to 2pm
(Closed Wednesday and public holidays)
Palmerston Shop 21, Palmerston Shopping Centre
10 Temple Terrace, Palmerston
GPO Box 3596
Darwin NT 0801
Monday, Tuesday, Thursday and Friday, 10am to 2pm
(Closed Wednesday and public holidays)
Katherine Ground Floor, Government Centre
5 First Street, Katherine
GPO Box 1921
Darwin NT 0801
Monday , Thursday and Friday, 10am to 2pm
(Closed Tuesday, Wednesday and public holidays)
Alice SpringsShop 8, Alice Plaza
36 Todd Mall, Alice Springs
PO Box 1521
Alice Springs NT 0871
Monday , Thursday and Friday, 10am to 2pm
(Closed Tuesday, Wednesday and public holidays)