Customer Contract

Our Standard Retail Contract sets out the standard terms and conditions for the sale of electricity by us to you at your premises. It starts without you having to sign a document agreeing to the terms and conditions set out in the contract.

The standard retail contract applies to you if:

(a) you are a residential customer; or
(b) you are a business customer; and
(c) you request us to sell electricity to you at your premises; or
(d) you are consuming or commence to consume electricity at a premises; and
(e) you are not being sold electricity for that premises under a market retail contract with us or another retailer.

Some of the Appendices to this contract may also apply to you if are using a Reliabill plan, if you have installed or are planning to install a solar PV system at your premises or if you have installed or are planning to install a prepayment meter at your premises.

In addition to this contract, the electricity laws and other consumer laws applying in the Northern Territory also contain rules about the sale of electricity. We will comply with these rules in our dealings with you.

You also have a separate agreement with your network provider, Power and Water Corporation, called a ‘standard customer connection agreement’. The standard customer connection agreement deals with the supply of network access service to your premises and can be found on your network provider's website.

Click here to download a PDF version of our Standard Retail Contract.

Customer Charter

Our Customer Charter provides a simple summary of the key points of the Customer Contract. To find out more, visit the Customer Charter page.