Forms
Electricity connection and disconnection
| Residential customers | ||
|---|---|---|
| Application for electricity connection | Online form | |
| Application for move-out/move-in | Online form | |
| Application for electricity disconnection | Online form | |
| Medical confirmation form for registering your life support equipment | ||
| Application for Switch to Six tariff | ||
| Business customers | ||
| Application for electricity connection | Online form | |
| Application for move-out/move-in | Online form | |
| Application for electricity disconnection | Online form | |
| Application for Business 6 to 6 tariff | Online form |
Time to pay and payment arrangements
| Residential customers | |
|---|---|
| Request a payment extension | Online form |
| Request a payment arrangement | Online form |
| Business customers | |
| Request a payment extension | Online form |
| Request a payment arrangement | Online form |
| Prepaid customers | |
| Request a payment arrangement | Online form |
Prepaid electricity customers
| Prepaid electricity account registration | Online form | |
| Power token return application form | ||
| Credit transfer application form | ||
| Payment arrangement request | Online form |
Changes to billing delivery
| Residential customers | |
|---|---|
| Change of postal address | Online form |
| Sign-up for eBilling | Online form |
| Business customers | |
| Change of postal address | Online form |
| Sign-up for eBilling | Online form |
Direct Debit
| Application to set-up a direct debit | Online form | Residential PDF Business PDF |
| Application to cancel or pause a direct debit schedule | Residential PDF Business PDF | |
| Direct debit request service agreement |
Solar
| Power Purchase Agreement | |
| Solar Hot Water Small-Scale Renewable Energy Assignment Form |
Other enquiries
| General enquiry form | Online form |
| Credit refund application form | Residential PDF Business PDF |
| Compensation Claim Form | |
Add authorised person to account form For more information about adding authorised people click here | |
|
Customer Authorised Representative- Metering Data Consent Form For more information about meter data consent visit the meter data requests page | |
| Opt-in / Opt-out of receiving marketing material | Online form |