Request a payment arrangement - Prepayment customers

The support we will offer can be a loan, a hardship support payment or a combination of the two depending on your circumstances.

Information received via this online form is processed during business hours, Monday to Friday, 8:00am to 4:30pm.

Your details
Find this number on the front of your meter, under the barcode - starts with PN00
Your current situation
Please also consider contributions that other people in your home may be able to make to the costs of your electricity.
Please specify a date: dd/mm/yyyy
By submitting this form you agree to the following terms: