Longer than usual wait times - how to contact Jacana Energy?    27 March 2020

This is a time of uncertainty and we are predicting longer than usual wait times on calls over the next few weeks. To compensate we have opened up more digital channels.

If your enquiry is non-urgent, we encourage you to either send us an email to or reach out to us on Facebook Messenger here:

You can also visit:

  • COVID-19 Updates - to find up to date information about our service delivery and any new measures we are taking to assist our customers getting through these tough times.
  • Forms - to request payment extensions and payment plans, as well as connect and disconnect your electricity and more.
Our COVID-19 response and assistance available to customers    27 March 2020

It is our priority to help Territorians keep their lights on in these difficult times.

As the situation continues to change on an almost daily basis, we are dedicated to providing our customers with as much support and advice as possible.

We have created a COVID-19 Updates page to bring you regular updates and our responses to the Local and Federal announcements.

Alice Springs power outage    13 October 2019

A power outage is currently affecting areas of Alice Springs.

Customers seeking information about restoration work should visit the network provider's website at

Alternatively, follow Power and Water Corporation on Facebook @PowerWaterCorp or on Twitter @PowerWaterCorp.

Complete the Australian Energy Regulator's Customer Reliability survey today!    09 October 2019

The Australia Energy Regulator (AER) is the independent regulator for Australia’s energy networks, its retailers and wholesale markets. It works to make all Australian energy consumers better off, now and in the future

Mr Trevor James’ appointment to the Jacana Energy Board    02 September 2019

Jacana Energy is pleased to announce the appointment of Mr. Trevor James to the Jacana Energy Board effective from 1 September 2019 following a national recruitment process conducted earlier this year.

Jacana Energy appoints Djuna Pollard as new CEO    16 August 2019

Jacana Energy is pleased to announce the appointment of Ms Djuna Pollard as its new Chief Executive Officer following an extensive recruitment process. Ms Pollard will take up the position on 9 September 2019.

Jacana Energy raised over $6,000 for the Salvation Army this Festive Season    21 January 2019

Jacana Energy were proud to support the Salvation Army of the Northern Territory’s Christmas Appeal for the fourth year running.

Jacana Energy helps bring Festive cheer to sick children    21 January 2019

Jacana Energy collected and donated gifts and toys for the Starlight Foundation this Festive Season

Jacana Energy partners with NT women's shelter Dawn House    21 January 2019

Jacana Energy was proud to be support local women’s shelter, Dawn House, and their School Holidays and Creative Families programs in 2018.

NT Volunteer of the Year Awards 2018    21 January 2019

Jacana Energy were proud to once again be a sponsor of the NT Volunteer of the Year Awards in 2018, and to present the award for the Jacana Energy Community Volunteer Organisation of the Year Award.

Solar capacity shines in the NT with two new power plants announced    15 January 2019

JACANA ENERGY has signed two Power Purchase Agreements with NT Solar Investments Pty Ltd to purchase the output from two new solar farms in Batchelor and Manton Dam.

Solar breaking records in the NT with new power plant announcement    15 January 2019

JACANA ENERGY signed a Power Purchase Agreement with Katherine Solar Pty Ltd to purchase the output from the new Katherine Solar Farm.

Jacana Energy helps Spark local film projects    22 August 2018

Jacana Energy is proud to be supporting Spark, a short film initiative part of the Darwin International Film Festival.

Jacana Energy partners with Autism NT to Empower girls    06 April 2018

Jacana Energy is proud to be sponsoring Empower, a social group for middle school aged girls founded by Autism NT.

Alice Springs outage    09 November 2017

We are aware that there is currently an outage affecting Alice Springs. Customers who would like more information about the restoration work can visit the Power and Water website –, Facebook - @PowerWaterCorp, Twitter -  @PowerWaterCorp, or phone Power and Water on 1800 245 092.


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