This is a time of uncertainty and we are predicting longer than usual wait times on calls over the next few weeks. To compensate we have opened up more digital channels.
If your enquiry is non-urgent, we encourage you to either send us an email to firstname.lastname@example.org or reach out to us on Facebook Messenger here: m.me/jacanaenergy
You can also visit:
It is our priority to help Territorians keep their lights on in these difficult times.
As the situation continues to change on an almost daily basis, we are dedicated to providing our customers with as much support and advice as possible.
We have created a COVID-19 Updates page to bring you regular updates and our responses to the Local and Federal announcements.
A power outage is currently affecting areas of Alice Springs.
Customers seeking information about restoration work should visit the network provider's website at powerwater.com.au.
Alternatively, follow Power and Water Corporation on Facebook @PowerWaterCorp or on Twitter @PowerWaterCorp.
The Australia Energy Regulator (AER) is the independent regulator for Australia’s energy networks, its retailers and wholesale markets. It works to make all Australian energy consumers better off, now and in the future
Jacana Energy is pleased to announce the appointment of Mr. Trevor James to the Jacana Energy Board effective from 1 September 2019 following a national recruitment process conducted earlier this year.
Jacana Energy is pleased to announce the appointment of Ms Djuna Pollard as its new Chief Executive Officer following an extensive recruitment process. Ms Pollard will take up the position on 9 September 2019.
Jacana Energy were proud to support the Salvation Army of the Northern Territory’s Christmas Appeal for the fourth year running.
Jacana Energy collected and donated gifts and toys for the Starlight Foundation this Festive Season
Jacana Energy was proud to be support local women’s shelter, Dawn House, and their School Holidays and Creative Families programs in 2018.
Jacana Energy were proud to once again be a sponsor of the NT Volunteer of the Year Awards in 2018, and to present the award for the Jacana Energy Community Volunteer Organisation of the Year Award.
JACANA ENERGY has signed two Power Purchase Agreements with NT Solar Investments Pty Ltd to purchase the output from two new solar farms in Batchelor and Manton Dam.
JACANA ENERGY signed a Power Purchase Agreement with Katherine Solar Pty Ltd to purchase the output from the new Katherine Solar Farm.
Jacana Energy is proud to be supporting Spark, a short film initiative part of the Darwin International Film Festival.
Jacana Energy is proud to be sponsoring Empower, a social group for middle school aged girls founded by Autism NT.
We are aware that there is currently an outage affecting Alice Springs. Customers who would like more information about the restoration work can visit the Power and Water website – powerwater.com.au, Facebook - @PowerWaterCorp, Twitter - @PowerWaterCorp, or phone Power and Water on 1800 245 092.