Alice Springs outage    09 November 2017

We are aware that there is currently an outage affecting Alice Springs. Customers who would like more information about the restoration work can visit the Power and Water website –, Facebook - @PowerWaterCorp, Twitter -  @PowerWaterCorp, or phone Power and Water on 1800 245 092.

Winners Announced    14 August 2017

The winners of our “Say Goodbye to Paper” competition have been announced! All eight lucky winners pre-registered for our upcoming e-billing service and have won an electricity voucher to use toward their bill.

NT Government Home Improvement Scheme is closing    01 June 2017

The Northern Territory Government Home Improvement Scheme is closing this Friday 2 June at 5pm.

If you require a reprint of your electricity bill urgently to complete an application, we advise that we are unable to provide bill reprints in the timeframe imparted.

Please contact the Home Improvement Scheme unit directly on 1800 193 111 to discuss alternative options.

Power and Water Counter Closures    05 May 2017

Power and Water counters will be closed for staff training during the following days and times.
For urgent Jacana Energy enquiries during these times please call us on 1800 JACANA (1800 522 262)

Scam alert: Be on the lookout for fraudulent calls and claims    19 April 2017

We are receiving multiple reports that telephone scams are occurring within the Northern Territory. Callers claiming to be from Jacana Energy are threatening to immediately disconnect power if large sums of money are not paid. We would like to remind our customers to be cautious when giving out their personal details or banking information.

Jacana Energy appoints Victor Browner as new CEO    19 April 2017

Jacana Energy is pleased to announce the appointment of Mr Victor Browner as its new Chief Executive Officer following an extensive recruitment process. Mr Browner will take up the position on 2 May 2017.

Cyclone and Safety Advice - Useful Links    04 March 2017


SecureNT is the gateway to information for preparing and getting through emergencies in the Northern Territory.

Northern Territory Warnings Summary - Bureau of Meteorology

This page provides a summary of the valid weather warnings issued in this state.

Power and Water Corporation

Information from the network provider on interruptions to the power supply and restoration work.

Salvation Army High Tea for Hope fundraiser's a winner    06 December 2016

Up to 100 people attended and over $1,500 were raised in support of Territory families doing it tough this Christmas at the Jacana Energy Salvation Army High Tea for Hope on Tuesday 6 December.

Show off your trivia skills and rough the night out to help combat homelessness in the Territory    27 May 2016

Jacana Energy is supporting St Vincent de Paul’s CEO Sleepout to help provide emergency assistance and pathways to a brighter future for homeless Territorians. Challenge yourself to a bit of Trivia in support of this worthy cause at the Jacana Energy-sponsored CEO Sleepout Trivia Night on Tuesday 31 May from 6pm, at the Trailer Boat Club.

Scam alert: Be on the lookout for fraudulent calls and claims    16 May 2016

We are receiving multiple reports that telephone and door-to-door scams are occurring within the Northern Territory. Although we have had no confirmed report of any scam involving Jacana Energy, we would like to remind our customers to be cautious when giving out their personal details or banking information.

How to avoid a wet/summer season bill shock with direct debit    14 March 2016

Jacana Enery is making it easier than ever for customers to set-up direct debit and smooth out the cost of their bills over time.

It’s that time of year again when we can’t live without our air-conditioners. During the wet/summer season we use more electricity to keep cool and our appliances work harder in the heat.

So how can we minimise the impact of using more electricity on the family’s budget?

Compensation for Saturday's outage in Alice Springs    04 February 2016

The Northern Territory Government advises that:

'Preliminary reports show that Saturday’s outage in Alice Springs was caused by a generation issue, which would not entitle customers to compensation.

However, a full and thorough investigation into the incident is underway and no final decision on compensation will be made until the investigation is completed.'

Alice Springs Outage update    03 February 2016

Power supply in Alice Springs failed at about 2:45pm on Saturday 30 January due to a generator failure at the Ron Goodin Power Station owned and operated by Territory Generation. Read the latest update...

Connecting with Territory charities this Christmas    02 December 2015

JACANA ENERGY is spreading the Christmas cheer through supporting the Salvation Army’s Christmas initiatives and introducing a discounted electricity tariff for charitable organisations registered as Public Benevolent Institutions (PBI).

Big energy saving ideas for your home    10 November 2015

JACANA ENERGY is launching an energy efficiency campaign to help customers identify how to lower their electricity use and save on their bill during the wet/summer season.


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