Customer satisfaction survey winners announced

30 June 2015

Five winners with the best responses to the 10 short questions in the May survey have been selected to receive a $50 discount to their electricity bill.

Results of the survey will help drive Jacana Energy’s business improvement and enhance the customer experience in future. Winning suggestions are:

I believe it would be helpful to my family to have a friendly reminder half way through the quarter billing cycle informing us what our usage is cost/ usage via text or email so we have an indication what our final bill will be and enable us to better manage our usage. M Baird

Improve communication with customers - even a three monthly newsletter or update would make us feel there is some contact and give us info. C Nasir

Less steps on the phone to get to talk to a real person. S Baxter

To have a payment plan for more than once a year. As long as previous bills are paid off. Also Letters and Text Message to give warning for overdue bills and if power is going to get disconnected. K Rabadan

One stop shop Jacana energy phone app- customers can compute their energy consumption for the month, top up payments, contact customer service, notify customers with power interruption etc. A Ignacio

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