Customer satisfaction survey winners announced30 June 2015
Five winners with the best responses to the 10 short questions in the May survey have been selected to receive a $50 discount to their electricity bill.
Results of the survey will help drive Jacana Energy’s business improvement and enhance the customer experience in future. Winning suggestions are:
I believe it would be helpful to my family to have a friendly reminder half way through the quarter billing cycle informing us what our usage is cost/ usage via text or email so we have an indication what our final bill will be and enable us to better manage our usage. M Baird
Improve communication with customers - even a three monthly newsletter or update would make us feel there is some contact and give us info. C Nasir
Less steps on the phone to get to talk to a real person. S Baxter
To have a payment plan for more than once a year. As long as previous bills are paid off. Also Letters and Text Message to give warning for overdue bills and if power is going to get disconnected. K Rabadan
One stop shop Jacana energy phone app- customers can compute their energy consumption for the month, top up payments, contact customer service, notify customers with power interruption etc. A Ignacio