Scam alert: Be on the lookout for fraudulent calls and claims

16 May 2016

We are receiving multiple reports that telephone and door-to-door scams are occurring within the Northern Territory. Although we have had no confirmed report of any scam involving Jacana Energy, we would like to remind our customers to be cautious when giving out their personal details or banking information.

Jacana Energy follows strict policies for debt collection including multiple attempts to reach our customers through various means. Our staff members always identify themselves and anything we do in terms of collection is through your bill, official letters or done by our specialist credit management team. We would never be aggressive nor threaten our customers with jail time if overdue amounts are not paid.

We also invite our customers to be on the lookout for solar installers or other energy-related businesses claiming to be affiliated with Jacana Energy. We do not have preferred partners nor endorse any particular solar installer in the Northern Territory or anywhere else in Australia.

If you are not sure a call or claim is genuine, hang-up immediately and call us on 1800 522 262 to verify.

If you have been contacted by scammers or have information about a scam, report it to www.scamwatch.gov.au

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