201717 January 2017
- Scam alert: Be on the lookout for fraudulent calls and texts
04 June 2021
We are receiving reports that utility scams are occurring within the Northern Territory.
We would like to remind our customers to be cautious when giving out their personal details or banking information and to report any suspicious activity.
- New CEO appointed
12 November 2020
The Jacana Energy Board has appointed Louisa Kinnear to the role of CEO. Louisa joined Jacana Energy as the Executive Manager Sales & Marketing in January 2019.
- Jacana Energy will be participating in the Alice Springs Future Grid Project
14 August 2020
We are proud to announce that we are a participant in the Alice Springs Future Grid project, an innovative renewable energy initiative between Northern Territory and interstate experts.
- Changes to the solar Feed-in-Tariff
09 April 2020
The Northern Territory Government recently announced key changes to Jacana Energy's solar feed-in-tariff (FiT) rates which will impact some of our solar customers moving forward.
Until the recent announcement, the solar feed-in-tariff rate in the Northern Territory, was the same as the usage rate paid by a customer purchasing electricity from the grid, a one-for-one rate. This will change with the introduction of a standard feed-in-tariff from 5 April 2020.
For more information and eligibility for both premium and standard feed-in-tariffs, visit our Renewable Energy page.
- Business relief for electricity bills - announced 8 April 2020
08 April 2020
Today the Northern Territory Government announced a further relief package for Northern Territory businesses impacted by the COVID-19 situation.
- Longer than usual wait times - how to contact Jacana Energy?
27 March 2020
This is a time of uncertainty and we are predicting longer than usual wait times on calls over the next few weeks. To compensate we have opened up more digital channels.
If your enquiry is non-urgent, we encourage you to either send us an email to firstname.lastname@example.org or reach out to us on Facebook Messenger here: m.me/jacanaenergy
You can also visit:
- Our COVID-19 response and assistance available to customers
27 March 2020
It is our priority to help Territorians keep their lights on in these difficult times.
As the situation continues to change on an almost daily basis, we are dedicated to providing our customers with as much support and advice as possible.
We have created a COVID-19 Updates page to bring you regular updates and our responses to the Local and Federal announcements.
- Alice Springs power outage
13 October 2019
A power outage is currently affecting areas of Alice Springs.
Customers seeking information about restoration work should visit the network provider's website at powerwater.com.au.
Alternatively, follow Power and Water Corporation on Facebook @PowerWaterCorp or on Twitter @PowerWaterCorp.
- Complete the Australian Energy Regulator's Customer Reliability survey today!
09 October 2019
The Australia Energy Regulator (AER) is the independent regulator for Australia’s energy networks, its retailers and wholesale markets. It works to make all Australian energy consumers better off, now and in the future
- Mr Trevor James’ appointment to the Jacana Energy Board
02 September 2019
Jacana Energy is pleased to announce the appointment of Mr. Trevor James to the Jacana Energy Board effective from 1 September 2019 following a national recruitment process conducted earlier this year.