17 January 2017
  • Scam alert: Be on the lookout for fraudulent calls and texts    04 June 2021

    We are receiving reports that utility scams are occurring within the Northern Territory.

    We would like to remind our customers to be cautious when giving out their personal details or banking information and to report any suspicious activity.

  • New CEO appointed     12 November 2020

    The Jacana Energy Board has appointed Louisa Kinnear to the role of CEO. Louisa joined Jacana Energy as the Executive Manager Sales & Marketing in January 2019.

  • Jacana Energy will be participating in the Alice Springs Future Grid Project     14 August 2020

    We are proud to announce that we are a participant in the Alice Springs Future Grid project, an innovative renewable energy initiative between Northern Territory and interstate experts.

  • Changes to the solar Feed-in-Tariff    09 April 2020

    The Northern Territory Government recently announced key changes to Jacana Energy's solar feed-in-tariff (FiT) rates which will impact some of our solar customers moving forward.

    Until the recent announcement, the solar feed-in-tariff rate in the Northern Territory, was the same as the usage rate paid by a customer purchasing electricity from the grid, a one-for-one rate. This will change with the introduction of a standard feed-in-tariff from 5 April 2020.

    For more information and eligibility for both premium and standard feed-in-tariffs, visit our Renewable Energy page.

  • Business relief for electricity bills - announced 8 April 2020    08 April 2020

    Today the Northern Territory Government announced a further relief package for Northern Territory businesses impacted by the COVID-19 situation.

    Under this announcement, eligible businesses may be able to receive 50% off their electricity bills for the next six months.

    We are currently working to understand the details of this announcement and will make further information available on our website and Facebook page as it becomes available.

  • Longer than usual wait times - how to contact Jacana Energy?    27 March 2020

    This is a time of uncertainty and we are predicting longer than usual wait times on calls over the next few weeks. To compensate we have opened up more digital channels.

    If your enquiry is non-urgent, we encourage you to either send us an email to customercare@jacanaenergy.com.au or reach out to us on Facebook Messenger here: m.me/jacanaenergy

    You can also visit:

    • COVID-19 Updates - to find up to date information about our service delivery and any new measures we are taking to assist our customers getting through these tough times.
    • Forms - to request payment extensions and payment plans, as well as connect and disconnect your electricity and more.
  • Our COVID-19 response and assistance available to customers    27 March 2020

    It is our priority to help Territorians keep their lights on in these difficult times.

    As the situation continues to change on an almost daily basis, we are dedicated to providing our customers with as much support and advice as possible.

    We have created a COVID-19 Updates page to bring you regular updates and our responses to the Local and Federal announcements.

  • Alice Springs power outage    13 October 2019

    A power outage is currently affecting areas of Alice Springs.

    Customers seeking information about restoration work should visit the network provider's website at powerwater.com.au.

    Alternatively, follow Power and Water Corporation on Facebook @PowerWaterCorp or on Twitter @PowerWaterCorp.

  • Complete the Australian Energy Regulator's Customer Reliability survey today!    09 October 2019

    The Australia Energy Regulator (AER) is the independent regulator for Australia’s energy networks, its retailers and wholesale markets. It works to make all Australian energy consumers better off, now and in the future

  • Mr Trevor James’ appointment to the Jacana Energy Board    02 September 2019

    Jacana Energy is pleased to announce the appointment of Mr. Trevor James to the Jacana Energy Board effective from 1 September 2019 following a national recruitment process conducted earlier this year.