Longer than usual wait times - how to contact Jacana Energy?

27 March 2020

This is a time of uncertainty and we are predicting longer than usual wait times on calls over the next few weeks. To compensate we have opened up more digital channels.

If your enquiry is non-urgent, we encourage you to either send us an email to customercare@jacanaenergy.com.au or reach out to us on Facebook Messenger here: m.me/jacanaenergy

You can also visit:

  • COVID-19 Updates - to find up to date information about our service delivery and any new measures we are taking to assist our customers getting through these tough times.
  • Forms - to request payment extensions and payment plans, as well as connect and disconnect your electricity and more.