Terms & Conditions

• Complaints Resolution Procedure.pdf    PDF - 129.6 KBHow to raise a concern about our products or services
• Customer Charter    PDF - 33.0 KB
• Customer Contract    PDF - 968.6 KBOur commitment to you is to achieve customer service excellence. This Customer Contract is part of that commitment, giving you information about your rights and obligations in helping us to provide the very best in customer service.
• Power Purchase Terms and Conditions    PDF - 1.2 MBFull terms and conditions for the sale of solar electicity from eligible customers to Jacana Energy.
Privacy informationThe National Privacy Principles (NPPs) regulate the way Jacana Energy can collect, use, manage and disclose your personal information
• Reliabill terms and conditions    PDF - 43.8 KB
• Residential Welcome Pack    PDF - 360.1 KB
• Small business welcome pack    PDF - 351.3 KB
• Solar buy back rates    PDF - 130.6 KB