Connect or disconnect your electricity
Signing-up as a new customer or moving house
To make your move as easy as possible, we have several ways you can connect/disconnect your electricity.
Fill in the Connection / Disconnection form online.
Connection and disconnection requests may take up to four business days to be processed. If your request is urgent, call us directly.
Call us on 1800 JACANA (1800 522 262).
Complete the PDF form and return it to Jacana Energy, GPO Box 1785, Darwin NT 0801.
A few things to know before you lodge your request:
- You must be at least 16 years old
- The account holder (person whose name will appear on the bill) must be the one requesting the connection and they will be responsible for payment of all bills incurred on the account.
- You will need to provide us with a valid ID. Acceptable form of IDs are:
- Australian Driver’s License
- Australian proof of age card
If you require uninterrupted electricity supply to operate life support equipment for a person residing at your home, please let us know. Find out more about Life Support customer registrations here.
Adding someone else on your account
There are two options for adding people to your account, each with different access levels:
- Financially Responsible – has full access to the account and will be jointly responsible for paying the account. Note that a Financially Responsible person has to give consent to be added to the account and we will require their ID details.
- Enquiry Only – can enquire about the account and make some limited changes but is not responsible for the payment of the account or any debt incurred.
Processing your application
Requests for connection and disconnection submitted online may take up to 4 business days to be processed. Once we have processed your online application, you will receive a confirmation by email.
Requests for connection submitted over the phone before 3:30pm can be actioned for same day connection. Requests for disconnection requested over the phone can be actioned the following day. Faults and emergencies take priority, if the Network Provider is not able to attend on that day they will do so the following day between 8am-7pm.
Once we receive your postal connection or disconnection request we will action it immediately, please be aware the timeliness of this request being actioned is largely dependent on postage times.
Fees and charges
Fees apply for electricity connection and disconnection. For the latest charges, visit the Pricing and Tariffs page. In most cases, fees are not payable upfront; they will be added to your first bill (connection) or final bill (disconnection).
Connecting or disconnecting your meter
The Network Provider is responsible for providing metering services, including connection and disconnection of electricity meters. They will endeavour to connect your meter on your requested date between 8am-7pm; however, faults and emergencies may take precedence.
On the day of your connection/disconnection, please ensure that meter readers can have easy access to your meter. If meter readers cannot access the meter due to locked gates, overgrown vegetation, unrestrained animals (etc.), they will not be able to carry out the work and you will be charged for another connection/disconnection fee if they need to re-attend your property.
How to receive emailed bills
To receive your bills by email sign up to eBilling here.
Frequently asked questions
What is the cut off for same day connection requests?
For a same day connection, you must call us before 3:30pm. However, as faults and emergencies take priority, if your connection is not completed on your requested date, it will be done the following business day, between 8am-7pm.
I don’t have any of the acceptable forms of ID
If you don’t have a passport, ImmiCard, Drivers Licence or Proof of Age card, call us on 1800 522 262 to discuss your options.
Can I cancel a disconnection request?
To cancel a disconnection request, you must call us before 3:30pm the day before your scheduled disconnection.
Are there any fees for connecting/disconnecting my electricity?
Yes, there are fees to connect and disconnect. These fees are pass-through charges from the network provider and also include a small Jacana Energy administration fee. You can find a detailed breakdown of our fees here.
What happens if I forget to disconnect my old address?
It’s essential you disconnect your electricity when you move to a new address as you will be responsible for all usage and charges incurred at the property while it’s connected in your name.
It’s also important that you provide us a valid address to receive your final bill after you have disconnected your property.