Our commitment to help you keep the lights on

As we begin to feel and see the effects of coronavirus in our community we fully appreciate your concern and the stress bills might be causing right now.

Rest assured our priority is to keep the lights on. That’s why we have revised our debt management and hardship processes and are proactively helping customers to move to manageable payment plans. The Northern Territory Government have also announced that electricity prices will not change for the next 12 months.

Managing your costs

These are tough times for everyone and we don’t want our customers losing power as a result of the hardship they are experiencing.

We have revised our processes to proactively help our customer facing increasingly difficult times to move to manageable payment plans.

If you can’t pay your bill, we can help put in place measures to ensure you have more time to make payments.

Extensions and payment plans

If you can’t pay your bills at this time, you can Request a payment extension or a Payment arrangement to pay smaller amounts more frequently over an extended period of time.

If you reach out to us, this will be the first way our team can assist. We will assess your specific circumstances and devise a plan together to help you keep the power on.

Our hardship program

If a standard payment plan is not for you, we can help further and offer you to enter our StayConnected hardship program. The StayConnected program includes additional financial incentives to help you stay on top of your bill. Apply for a StayConnected plan now.

Electricity prices

Jacana Energy is government owned and any government announcements on power will be implemented immediately.

The Northern Territory Government recently announced that electricity prices will not change for the next 12 months. This means that the electricity tariff rates in the NT will not change on 1 July. This will help our community to plan and budget for electricity accordingly.


There are many ways you can stay on top of your bill. Paying small amounts more frequently through our regular payment methods is one of those.

  • Regular BPAY payments

Pay regular amounts towards your bill by setting up a regular BPAY payment on your telephone or online banking.  Contact your bank for more information about BPAY if you’re unsure.

  • Centrepay

Did you know Centrelink offers a free and voluntary service to pay bills and expenses as regular deductions from your Centrelink payments?  Call us and we can setup Centrepay deductions on your account directly. You don’t need to wait on the phone with Centrelink. For more information about Centrepay, visit www.servicesaustralia.gov.au/centrepay

  • Direct Debit

Direct Debit is an easy way to stay on top of your bills. With Direct Debit you can choose to make regular payments at set dates. Complete the Direct Debit form to get started.

  • Payroll deductions

All Northern Territory Government employees can arrange regular payroll deductions to pay their Jacana Energy bills.  Contact your payroll officer for more information.

Our promise

These are times in which we all need to rally together. Jacana Energy are here for Territorians and understand these uncertain times may cause a lot of stress, especially around finances. We want to stress that we will do everything in our power to work alongside you to keep the lights on.