Access to your meter
Meter readers cannot take risks when it comes to safety. By ensuring they can access and read your meter safely, you can avoid your electricity usage being estimated.
You can help by:
- Keeping dogs safely secured during the day or place them in a different area to where the meter box is located.
- Keeping your gate unlocked or using an authorised lock to secure your gate.
- Relocating your meter box if it cannot be accessed.
- Trimming back nearby bushes, moving rubbish and clearing spider webs and insect nests.
Securing your meter and property
What you can do:
- Keep your property secure while still providing access to your meter reader.
- Do not use private padlocks or locking devices on your meter box or gates as they will prevent meter readers and emergency crews from doing their job.
- Talk to Power and Water Corporation about options at your disposal, if you’re concerned about the security of your property or meter. Call 1800 245 092.
Moving your meter box
If you're making renovations at home, please remember to allow for access to your meter. If your meter box cannot be accessed, you may need to talk to a licensed electrical contractor about relocating it.
Meter reading estimates
You can provide your own meter read to the metering service provider, Power and Water Corporation, in certain circumstances.
If you have access issues and your meter read has been estimated, Power and Water meter readers will leave a card asking you to call through your read in the letter box or near your front door. You need to call Power and Water Corporation on 1800 245 092 to advise your read within 48 hours.
How are estimated reads calculated?
We normally calculate your bill amount based on the meter reading provided by the metering service provider, Power and Water Corporation.
When the meter readers cannot access your meter safely (for example if you have access issues such as locked gates or unrestrained animals etc.), they are unable to provide us your actual meter read. They will estimate your usage based on historical usage or averages, and supply us an estimated read so we can bill you.
Estimated usage is based on:
- If we have 12 months of usage history for your property: you previous usage recorded over the same billing period last year;
- If we don't have sufficient billing history for your property: the average usage of a similar property using electricity for the same purpose (residential or business).
Your bill will show if it was based on an actual or estimated read in the 'Invoice details' section on the front page.
Getting your account adjusted
Estimated reads cannot be rebilled based on a customer-supplied read. If your bill has been estimated because of access issues, we will adjust your account the next time an actual meter read is recorded for your property.
In cases where your meter read was estimated because the meter failed to record your usage accurately as confirmed by a meter test, we may rebill your account for a maximum of two billing periods, using the information provided by the metering service provider.
Please remember that you have an obligation under the Customer Contract to give safe and easy access to your meter at least once a year to the metering service provider. Failure to provide access could lead to your electricity being disconnected.