Prepaid electricity meters
How does it work?
These prepaid electricity meters don't accept power cards/paper tokens. The new meters are digital and topped up using a swipe card.
When moving to a property with a prepaid electricity meter, you will be issued with a Welcome Pack containing two swipe cards and a Guide To Your New Meter and Swipe Cards. The pack will also contain a Quick Meter Reference Guide to help you read and operate the meter.
Your two swipe cards are linked to the meter at your house and cannot be used to top up any other meter.
When you go to a participating store to purchase your electricity credit, present one of your swipe cards to the retailer. They will process your payment, swipe your card and the credit will be automatically sent to your meter. See the full list of participating stores.
You can also top-up your credit online at topup.jacanaenergy.com.au/
Where to get your swipe cards
If you move into a property with a prepaid electricity meter, contact Jacana Energy on 1800 522 262 to arrange a set of swipe cards.Your first set of new cards will be free; future replacement cards will come at the cost of $20.
If the previous tenant has left their cards behind you can also use these directly. You will need to contact us on 1800 522 262 to update the information linked to the card in our system with your details.
The swipe card is unique to your meter and reusable
The cards do not carry cash. The money goes on to the meter, not the card. The card is simply an ID for the meter which enables the top up transaction.
Hold on to your card so you can top up easily. Your card is reusable. Take it with you to the shops to top up and make sure you keep it handy.
Resources for customers
- Guide to your electricity prepaid meter
- Where to top up - list of participating stores
- How to top up your credit
- Request a payment arrangement
- Moving in-out
- Frequently Asked Questions
- Languages other than English
Resources for prepaid credit retailers
Please note: Prepaid meters are not available to registered Life Support customers.