Prepaid electricity meters
Information for existing prepayment meter customers
- Click here to download a list of power token agents - 597.4 KB
- Click here to pre-register for a digital prepayment meter - Please note that if you currently have a prepayment meter, your meter is already on the replacement schedule. Please do not complete this form.
Information for customers with a new digital prepayment meter
From November 2018, the network provider, Power and Water Corporation is replacing all prepaid meters using power cards with new digital meters. The information below is for customers who have had a new digital prepaid meter installed.
If your meter has not been replaced, this information does not apply to you.
How does it work?
Prepaid electricity meters no longer accept power cards/paper tokens. The new meters are digital and topped up using a swipe card.
When moving to a property with a prepaid electricity meter, you will be issued with a Welcome Pack containing two swipe cards and a Guide To Your New Meter and Swipe Cards. The pack will also contain a Quick Meter Reference Guide to help you read and operate the meter.
Your two swipe cards are linked to the meter at your house and cannot be used to top up any other meter.
When you go to a participating store to purchase your electricity credit, present one of your swipe cards to the retailer. They will process your payment, swipe your card and the credit will be automatically sent to your meter. See the full list of participating stores.
Where to get your swipe cards
If you move into a property with a prepaid electricity meter, contact Jacana Energy on 1800 522 262 to arrange a set of swipe cards.Your first set of new cards will be free; future replacement cards will come at the cost of $20.
If the previous tenant has left their cards behind you can also use these directly. You will need to contact us on 1800 522 262 to update the information linked to the card in our system with your details.
The swipe card is unique to your meter and reusable
The cards do not carry cash. The money goes on to the meter, not the card. The card is simply an ID for the meter which enables the top up transaction.
Hold on to your card so you can top up easily. Your card is reusable. Take it with you to the shops to top up and make sure you keep it handy.
Resources for customers
- Guide to your electricity prepaid meter
- Where to top up - list of participating stores
- How to top up your credit
- Prepaid electricity account registration
- Moving in-out
- Frequently Asked Questions
- Languages other than English