Moving house

Customers with a digital meter

This information is only applicable to new digital prepayment meters.

Moving in

If you are moving into a property that has a new prepaid meter and you don’t yet have a swipe card, please contact us on 1800 522 262 to make arrangements.

I am moving house, what do I need to do?

If you are moving to another home with a prepaid meter, you can take your swipe card(s) with you. Make sure you let us know so we can link your swipe card to the meter at your new home. If you keep using the card without telling us you have moved, you will continue to top up the meter at your old address. You can also organise for any remaining credit to be transferred to your new address (see Credit Transfer).

If your new home does not have a prepaid meter, please leave the swipe card(s) behind for the new resident. Remember to let us know you are moving out so we can update the details to the new resident. Please contact us on 1800 522 262 to update your details. You can also organise for any remaining credit to be transferred to your new Jacana Energy account when you open it.

Don't leave the meter in debt

It is your responsibility to bring the balance of your meter back to $0 when vacating a property with a prepaid meter. Even though you no longer live at this address, you are liable for the debt incurred on the meter while you were the resident. Please ensure you top up the meter back to $0 before leaving the property.

Credit Transfer

If you're moving house and have credit left on your current meter, you can ask us to transfer it to the prepaid meter at your new address. Simply fill in the Credit Transfer for prepaid customer application form and return it to us with evidence of tenancy for both your old and new addresses.

NT Concessions from Territory Families

We can now transfer unused concession payments to your new address if you move house. Simply fill-in the Credit Transfer for prepaid customer application form and return it to us with evidence of tenancy and your concession eligibility.

Once the prepayment meters are changed, Members will no longer receive their concessions as a supply of power cards. We are working with Territory Families on a new way to make power concession payments to eligible customers. We will keep concession customers with prepayment meters informed when the new solution is available.

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