Stay Connected

Support for customers experiencing hardship.

We understand that, at times, our customers may experience difficulties paying their electricity bills by the due date because of financial hardship.

The StayConnected program is a partnership between Jacana Energy and you as our customer, working together to establish a personalised payment plan based on your situation.

Our specially trained StayConnected team will listen and work with you to set up a tailored payment arrangement taking into consideration your financial situation and what you can afford to pay.

The StayConnected Team will also:

  • tell you if you are on the right energy plan or if there is a better one for you;
  • tell you about government concessions, third party relief schemes or energy rebates you may be able to receive;
  • give you ideas on how you to reduce your future energy use; and
  • provide you with alternative, independent and free financial counselling services or other support service contact information.

Download a copy of Hardship Policy and apply for a StayConnected payment plan.

Domestic and Family Violence

We recognise that some of our customers who experience domestic and family violence may have difficulties paying their electricity bills . Find out how we can support you.