How to join Stay Connected

Find out more about eligibility and how to join the Stay Connected program below.

Who is eligible for Stay Connected?

Stay Connected is available to Jacana Energy’s residential customers who are experiencing temporary or long-term financial difficulty and having trouble paying their electricity bills. The Stay Connected program offers customers assistance and access to options appropriate to their situation.

How to join the Stay Connected program

Jacana Energy encourages customers facing financial difficulties to get in touch with us at the earliest opportunity to find out if you’re eligible for the Stay Connected program. You can either contact us directly or through a third party such as a financial counsellor or welfare agency.

Call us on 1800 JACANA (1800 522 262) or email

You can also ask a support person to contact us, such as:

  • a financial counsellor; or
  • someone who helps manage your energy bills.

We need your permission to talk to your support person.

Interpreter service

If you require the assistance of an interpreter, please call 131 450.

Other useful contacts

National Debt HelplineASIC MoneySmartLifeline Australia
Call 1800 007 007 for free and confidential advice from professional financial counsellors Visit the MoneySmart website for advice on how to make smart financial decisions. Call 13 11 14 for free 24 hour support if you’re experiencing a personal crisis