Welcome to Jacana Energy

Jacana Energy is proudly owned by Territorians and like the Central Australian orange and the Top End green in our logo, it shows in everything we do.

At Jacana Energy, we’re enthusiastic about the future and the possibilities: finding better ways to look after our customers and providing the best solutions to fit their lives.

Here are a few things you might like to know about your electricity account.

Quick links:

Click here to download a PDF copy of our Welcome Pack.

Click here to see our payment options.

Click here to read our Customer Charter.

Click here to contact us.

How to read your bill

Understanding your bill is essential to stay in control of your electricity costs. Click here for more information on how to read your bill.

Electricity metering

Power and Water Corporation are the authorised metering service providers. If they are unable to access your property, they will provide an estimated meter read, based on your historical consumption so we can bill you. Visit our metering page to see how you can avoid estimated reads.

Energy saving tips

Reducing your electricity use is good for your wallet and the environment. For simple, every day tips that will help you cut your consumption and costs, click here.

Moving house?

There’s a lot to think about. Make sure you contact us at least 5 days before your planned move and we will ensure the power is on at your new home. Click here to fill out our connection/disconnection form.

Say goodbye to paper!

To make it faster and easier to manage your electricity costs, you can receive your bills and correspondence by email. To register for eBilling, complete our customer query form.

Financial hardship

We understand that at times our customers may encounter financial hardship. We can help you get  back on track by offering flexible payment plans. Call us for more information on 1800 JACANA (1800 522 262).

What charges apply to me?

Different prices apply to customers based on their usage and meter type. Prices are available on our Pricing and Tariffs page and are shown on the back of your bill.

Keep pace with your bills

Bring back predictability into your electricity with our Reliabill plan. With Reliabill, every month you pay the same amount and you know exactly when it’s due so you can stay on top of your bills. To work out your instalments, we estimate your annual electricity usage and costs based on previous consumption and divide it in twelve equal payments. Visit the Reliabill page for more information.

Life support

If you require uninterrupted electricity supply to operate life support equipment for a patient residing at your home, visit our Life Support Customer registration page to find advice about our Life Support program and how to register.