All contact information for Jacana Energy.
Residential and business
Contact information for residential properties and businesses consuming less than 750MWh per annum.
Online form
Phone
1800 522 262 (1800 JACANA)
Monday to Thursday, 8am-5pm
Friday, 9am-5pm
Closed during NT public holidays.
General enquiries: customercare@jacanaenergy.com.au
Businesses: smallbusiness@jacanaenergy.com.au
Complaints and resolutions: resolutions@jacanaenergy.com.au
Post
GPO Box 2601
Darwin NT 0801
Commercial and industrial
Contact information for commercial and industrial entities consuming more than 750MWh per annum.
All enquiries: businesscustomers@jacanaenergy.com.au
Media and communications
Media queries: mediaquery@jacanaenergy.com.au
Communications queries: communications@jacanaenergy.com.au
Emergencies
In a life-threatening or dangerous situation such as a powerline on the ground, call either:
- Triple Zero: 000
- Power and Water Corporation emergency line: 1800 245 090.