Jacana Energy is the Northern Territory’s largest electricity retailer and comes with many benefits:
- We’re local, with contact centres in Darwin and Alice Springs
- NT Concession Scheme compatible
- No lock in-contracts
Here's what you need to know about connecting electricity to your residential/business address and/or disconnecting electricity at your old address.
Timeframes
For online requests, it can take up to 5 business days for your electricity to be connected.
If you need your electricity connected sooner, call us at 1800 522 262.
For same-day connections, you should place your request before 2:30pm.
What you’ll need
To place a connection request, you must be:
- over 16 years of age
- the account holder (person whose name will appear on the bill)
- financially responsible for the account.
You should also provide 1 form of valid identification such as your passport, Australian Driver’s License, Australian proof of age card or an ImmiCard.
Newly built properties
To connect electricity at a newly built property, you will also need to:
- ensure either you or your electrician have submitted the basic connection application with Power and Water Corporation
- provide us details of your Registered Electrical Contractor and required meter type.
Before you apply
You are responsible for providing safe access to your meter on the day of the connection or disconnection. This means ensuring that access to the meter is not blocked by locked gates, vegetation, or unrestrained pets.
An additional fee may apply if the meter reader needs to return your property.
Read more about your electricity meter on the Power and Water Corporation website.
How to apply
Fill out our online form or call us at 1800 522 262.
If you are transferring from another retailer, do not use the form and instead call us.