Skip to main content
Home
Secondary Menu
  • Contact us
  • Search
Main navigation
  • Your home
    • Your home
    • Connect or disconnect
    • Pay your bill
    • Prepaid meters
    • Pricing and tariffs
    • Solar
    • Bills, meters and usage
    • Energy savings
  • Your business
    • Your business
    • Connect or disconnect
    • Pay your bill
    • Pricing and tariffs
    • Solar
    • Bills, meters and usage
    • Energy savings
  • Commercial and industrial
    • Commercial and industrial
    • Pricing, tariffs and quotes
    • Pay your bill
    • Contact the C&I team
    • Solar
  • About us
    • About us
    • Who we are
    • Careers
    • Sponsorship Program
    • Pop-up stalls
    • Policies and documents
    • Electricity pricing
  • Help and support
    • Help and support
    • Bills, meters and usage
    • Life support
    • Concessions
    • Financial support
    • Deceased estate
    • Energy resources
    • Forms
  • Pay your bill
My Account
  • Search
  • MyAccount

Breadcrumb

  1. Home
  2. Help and Support
  3. Policies and Other Documents

Policies and other documents

Customer charter

Credit reporting policy

Complaints policy

Complaints resolution procedure

Direct debit request service agreement

Electricity Pricing Order

Privacy policy | Privacy policy (webpage)

Retailer of last resort | Northern Territory Retailer of Last Resort Scheme (webpage)

Solar - Power Purchase terms and conditions

Solar - Buyback rates

Standard retail contracts

Stay Connected Program – Hardship policy

Stay Connected Program - Domestic and family violence policy

Terms of use (Website)

Welcome pack - Business 

Welcome pack - Residential

Back to top
Your home
  • MyAccount
  • Pay my bill
  • Connect/disconnect
Your business
  • Solar power for your business
About us
  • Terms and conditions
  • Terms of use
Footer Bottom
  • Pay my bill
  • MyAccount login

Terms of use | Privacy | Give feedback on website
Copyright © 2026 Jacana Energy   ABN 65 889 840 667 

Jacana Energy acknowledges the Traditional Owners of the Northern Territory and recognises their continuing cultural and spiritual connections to the lands, waters and communities. We pay our respects to all Aboriginal and Torres Strait Islander people and their cultures, their Elders past and present, and to future generations.