Prepaid meters

Button type
Outline primary

Prepaid meters – also known as ‘pay-as-you-use’ meters – allow you to buy as much or as little electricity as you need.

There are no power bills. You top up your prepaid meter in the same way as a mobile phone.

It is best suited for those who are on a strict budget for power. Prepaid meters are not available to registered Life Support customers.

Jacana Energy’s terms and conditions for standard retail contracts apply.

Top up your meter

Online

You will need:

  • your national meter identifier (NMI)
    • this can be found on the magnet we sent you in your welcome pack (if you can’t find your NMI, call us on 1800 522 262)
  • meter number
    • the 8-digit number next to the letters PN can be found under the barcode, left of the keypad on your meter
  • your bank card.
Button type
Outline primary

In-store

You will need:

  • your electricity swipe card
  • to visit a participating store or epay retailer which sells Jacana Energy electricity credit.

How to top up

  1. Go to a participating shop with your swipe card.
  2. Pay for the amount of credit your want to add to your meter.
  3. The retailer will swipe your card.
  4. You will be given a receipt with a unique 20-digit reference number. Keep this safe.
  5. The amount will be automatically topped up on your meter.

If this doesn’t happen, you will have to manually enter the 20-digit reference number into the meter when you get home. To do this on your meter:

  1. press A
  2. type in the transaction number
  3. press B to confirm.
Button type
Outline primary

Video guides

How to check your balance

Understand emergency credit

Understand friendly credit

More information

If you just moved to a home with a prepaid electricity meter, call us at 1800 522 262 to get a set of swipe cards.

The first set of cards is free. A set of 2 replacement cards will cost $20.

Your swipe cards are linked to the meter at your house and cannot be used to top up any other meter.

If the previous tenant has left their cards behind, you can also use these. You will need to call us to update the information linked to the card in our system with your details.

If your card is damaged, lost or stolen, we can send you 2 replacement cards and tell you how to top up in the meantime. Call us at 1800 522 262.

A set of replacement cards cost $20, which is charged to the meter balance. These are sent via Express Post from Darwin, and can take up to 3 business days for delivery.

If your property is managed by a tenancy or housing support organisation, your tenancy officer may be able to assist you in getting replacement cards.

Request a transfer of credit from one prepaid electricity meter to another at a different address, or to a Jacana Energy account.

  1. Fill in the credit application form.
  2. Email the completed form to customercare@jacanaenergy.com.au.

Power and Water Corporation can assess the fault, safety and availability of the power supply. Call them at 1800 245 092.

Depending on the cause of the fault, the meter replacement may be charged.

If replacing the meter is chargeable, you or your tenancy officer should call us at 1800 522 262 to organise the replacement of the meter and payment of the cost.

Information in your language

Aboriginal languages

More languages

‘A guide to your new prepaid meter and swipe card’ is also available in:

Back to top