Tell us how we can help
Our office is open Monday-Thursday 8am-5pm and 8:30am-5pm Friday, excluding public holidays.
Updated hours 25 & 26 July
Thursday 25 July: 9am-5pm
Friday 26 July: Open Darwin Show public holiday from 8.30am-5pm
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Phone
Please get in contact with us at these numbers. We're here to help.
Enquiries
(Billing, new connections and general enquiries)
1800 JACANA
1800 522 262 Mon-Thurs 8am-5pm
Fri 8:30am-5pm
Fri 8:30am-5pm
Complaints
To find out more about how we handle complaints visit our Complaints Policy or take a look at our Complaints Resolution Procedure
1800 JACANA
1800 522 262 Mon-Thurs 8am-5pm
Fri 8:30am-5pm
Fri 8:30am-5pm
Emergencies only
Power and Water Corporation emergency line
1800 245 090 24 hours a day
International
Power and Water Corporation emergency line
Residential
customercare@jacanaenergy.com.au
Small and medium enterprises
smallbusiness@jacanaenergy.com.au