Jacana Energy - The Northern Territory electricity retailer

Residential customers

Your home

Jacana Energy residential customers - Your Jacana Energy account

Services

Latest COVID-19 updates and information about hardship support for our customers.

Contact Power and Water for all network enquiries including power outages, streetlight faults and tree trimming on 1800 245 092.

News

Our COVID-19 response and assistance available to customers

It is our priority to help Territorians keep their lights on in these difficult times.

As the situation continues to change on an almost daily basis, we are dedicated to providing our customers with as much support and advice as possible.

We have created a COVID-19 Updates page to bring you regular updates and our responses to the Local and Federal announcements.

Longer than usual wait times - how to contact Jacana Energy?

This is a time of uncertainty and we are predicting longer than usual wait times on calls over the next few weeks. To compensate we have opened up more digital channels.

If your enquiry is non-urgent, we encourage you to either send us an email to customercare@jacanaenergy.com.au or reach out to us on Facebook Messenger here: m.me/jacanaenergy

You can also visit:

  • COVID-19 Updates - to find up to date information about our service delivery and any new measures we are taking to assist our customers getting through these tough times.
  • Forms - to request payment extensions and payment plans, as well as connect and disconnect your electricity and more.
Read more news

Business customers

Your business

Jacana Energy business customers centre - For all your business electricity neeeds, visit our business customer centre.

Business centre

Services

Latest COVID-19 updates and information about hardship support for our customers.

Contact Power and Water for all network enquiries including power outages, streetlight faults and tree trimming on 1800 245 092.

News

Our COVID-19 response and assistance available to customers

It is our priority to help Territorians keep their lights on in these difficult times.

As the situation continues to change on an almost daily basis, we are dedicated to providing our customers with as much support and advice as possible.

We have created a COVID-19 Updates page to bring you regular updates and our responses to the Local and Federal announcements.

Longer than usual wait times - how to contact Jacana Energy?

This is a time of uncertainty and we are predicting longer than usual wait times on calls over the next few weeks. To compensate we have opened up more digital channels.

If your enquiry is non-urgent, we encourage you to either send us an email to customercare@jacanaenergy.com.au or reach out to us on Facebook Messenger here: m.me/jacanaenergy

You can also visit:

  • COVID-19 Updates - to find up to date information about our service delivery and any new measures we are taking to assist our customers getting through these tough times.
  • Forms - to request payment extensions and payment plans, as well as connect and disconnect your electricity and more.
Read more news

Network enquiries

Network enquiries

Jacana Energy network enquiries - For all network enquiries including power outages, streetlight faults and tree trimming around network infrastructure.

Power and Water Corporation is the electricity distributor for the Northern Territory and maintains the network of poles and wires delivering electricity to your home or business.

Please contact Power and Water Corporation for all network enquiries including power outages, streetlight faults and tree trimming.