Understand your bill
We've made a handy guide to help you understand your electricity bill.
For information on lower bills, go to the energy savings page.
Understand your meter
Electricity meters are managed by the network provider, Power and Water Corporation.
Old mechanical meters are nearing end of life, and Power and Water Corporation is replacing these with smart meters. Read more about the smart meter upgrade on the Power and Water Corporation website.
Locate your meter
The power meter is usually located in a metal box on the front or side of your house.
If you live in a unit, you may have to ask your body corporate where to find the meter. Rural consumers will usually find the power meter in a metal box on a pole at the front of their property.
The power meter is in a metal box on the front or side of your house or a pole at the front of your property.
The power meter is usually located in a common area or near the entrance.
Some neighbouring commercial customers cluster the meters together in an easily accessible common area.
Types of meters
Electronic interval (smart) meters record your usage every 15 minutes and saves it in its memory. The network provider can read your meter data wirelessly and then provide it to Jacana Energy to issue your bill.
If you have a smart meter, you will receive monthly bills in most cases.
Read more about smart meters on the Power and Water Corporation website.
These meters measure total usage over time and require a meter reader to visit your property to read the meter data. If you have a basic meter, you are responsible for ensuring clear access to the meter.
If you have a basic meter, you will receive quarterly bills in most cases.
Read more about basic meters on the Power and Water Corporation website.
Power is paid for as used with a prepaid metre. No connection fees, no bill surprises, and use as much or as little electricity as needed.
Read more about prepayment meters on the Power and Water Corporation website.
Understand your usage
To calculate costs, payments and usage, go to the usage and payments page.