If you have a credit amount on your residential or business account, you can apply to have this paid out to you.
Bank transfer refunds can take 7-10 working days to be credited to your nominated account.
Stay Connected program
If you're on the Stay Connected program, the process is a little bit different. Call us during business hours to discuss your options.
Credit refund application
Simply complete the credit refund form, and our team will process this for you.
You can also call us during business hours.