Understanding your bill is the first step to reducing your electricity costs.
We've created a handy guide to make it easy for you to read your bill.
1 Useful contacts
2 Your account summary
Displays the billing period, any amount owing from your last bill, new charges for this billing period, and the total due.
3 Payment amount and due date
4 Your usage summary
Average daily cost – Your electricity charges for usage during the billing period divided by the number of days in the period.
Greenhouse gas emissions – Amount of CO2 emitted by your household during the billing period.
Your average daily usage – Displays the number of kilowatt-hours (kWh) you used on average per day during this billing period and compared to the same time last year.
Average daily use per household size – How your daily use compares to other households in the NT, depending on how many people live in your household.
5 Invoice details
Account number – Your unique identifier for your Jacana Energy account.
Pricing plan – The pricing type that applies to your property.
Tax invoice – The invoice number for this bill.
Issue date – The date this bill was issued.
Meter read type – Shows if your meter has been read (actual) or your usage has been estimated.
6 Your payment options
Different ways you can pay your bill and reference numbers to use when doing so.
7 Your service details
Service address – The address of your property.
NMI – National Meter Identification number, unique to your meter.
Meter number – Your meter’s serial number.
Meter read date – When your meter was read. For smart meters which are read remotely, this is the last day of the billing period.
Next approximate meter read date – When your meter is likely to be read next. Please ensure easy access to your property around this time.
8 Transactions summary since your last bill
Transactions
- Opening balance – Charges from your previous bill.
- Payments received – All payments you have made since your last bill was issued.
Balance brought forward – Shows any amount owing from your last bill.
New charges – New charges for this bill.
Total charges – Includes both new charges for this bill and any previous amount owing from the last bill.
9 How we have worked out your bill
Electricity charges
- Meter number – Your meter’s serial number.
- Meter read type – If your meter was read (actual) or your usage was estimated.
- Tariff description – The name of the rates applied to your property.
- Usage supplied – The amount of electricity you have used for this billing period in kilowatt-hours (kWh). This calculated by subtracting the previous meter read from the current meter read.
- Solar buy back – The amount of excess electricity your solar panels generated and sent back to the power grid. Like your usage, this is measured in kilowatt-hours (kWh).
- Unit price – The rate in dollars that applies per kilowatt-hour.
- Total cost – Your total usage multiplied by the unit price. How much you owe for the electricity you have used during the period, as registered by your meter.
Updated charges from previous billing period – Meter data for the previous billing period that we received from the network provider after your last bill was issued.
Supply charges – This is a fixed charge applied per day which covers the cost of supplying electricity to your property.
Other charges, discounts and adjustments – Any additional charges, discounts or adjustments applied to your bill for the billing period, including concessions.
Total charges – The sum of all charges, discounts and adjustments.
10 Useful information
Any messages that apply to your account or bill will be displayed here.