Jacana Energy sends you a bill based on the meter readings we receive from the network provider, Power and Water Corporation.
Why you may get an estimated bill
Sometimes, the network provider may not be able to obtain your meter reading. This may be due to the meter being blocked by locked gates, vegetation, or unrestrained pets.
In this instance, they send us an estimated meter read which is based on either:
your electricity use at the same time last year
the average usage of a similar property, if your property does not have 12 months of billing history.
What you can do
Provide clear access to the meter
Ensure clear access to your meter. This means the meter should not be blocked by locked gates, vegetation, or unrestrained pets, and the meter reader can safely access your property.
Submit your own meter reading
If the network provider has left a meter read card in your mailbox asking you to supply your meter read within 48 hours of receiving the notice, you can submit a meter reading.
Request a special meter reading
For a fee, you may request a special meter reading to verify the estimated bill.
Read more about estimated bills on the Power and Water Corporation website.