Residential Account Refunds

Residential Account Refunds

If you’ve got a credit amount on your account, you can apply to have this paid out to you. Here's how it works:

  •  If your credit value is less than $999.99, you have the option to request a refund over the phone during our business hours at 1800 522 262 or by completing the online credit refund form.
  •  If you’re on the Stay Connected program, it’s a little bit different. Please call us on 1800 522 262 to talk about your options.
  • For credit amounts over $1,000, please fill out the online credit refund form and we’ll get your refund to you as soon as we can.

Please be aware, bank transfer refunds take between 7-10 working days to be credited to your nominated account. 

 

Business Account refunds? 

If you are seeking a refund on a business account please click here  to be redirected to the business account refund page.


 

While you're here...

eBilling
Let's make receiving your bill faster through email.

14 tips to beat the heat
We have some easy ways to keep cool and reduce your bill.
Understanding your meter
Learn about the different types of meters in the Territory.