Moving house

Stress-free moving


Moving is stressful enough without having to do it in the dark. That’s why we’ve made getting the lights on simple. Two things we need to check.

The account holder
The account holder (person whose name will appear on the bill) must be the one requesting the connection and they will be responsible for payment of all bills on the account. This person needs to be over 16.
Your ID
You will need to provide us with a valid ID. Acceptable form of IDs are:
Australian Driver’s License, Passport, Australian proof of age card and an ImmICard.
Connect online
Fill out our Connection/Disconnection form.

Please note: This will take 4 business days.

Life support customers
If you are on Life Support it's important that you contact us so we can put you on our 'Life Support Customer Register'. This ensures we prioritise you immediately if the power goes out.
Welcome Pack
Whether you’ve been here for years or arrived yesterday, a cheat sheet is always handy.

Online not for you? No worries.

On a tight deadline? , this is the best option for you. Call us on 1800 JACANA (1800 522 262).

If you call us before 3:30pm, we can get you connected right away. Disconnections will be actioned the following day.


Complete the PDF form and return it to Jacana Energy, GPO Box 1785, Darwin NT 0801.

Please note: This request is subject to Australia Post and postage times.

Moving FAQ's

Simply book a connection or disconnection day that suits you between 8am-7pm. Please note that faults and emergencies may take priority.

Power and Water Corporation provides all metering services, including connecting and disconnecting electricity meters.

On the day, ensure the meter reader has safe access to your meter to avoid a fee if they need to return your property.

Absolutely. All you need to do is decide what the additional person will have access to.

There are two options:

  • Financially responsible: has full access and is jointly responsible for paying bills. We will need their consent and their ID.
  • Enquiry only: can enquire about the account and can make some changes. This person is not responsible for paying the bill or any debt.

Once you have decided what access they need you can call us on 1800 522 262.

Online applications

Please allow up to 4 business days for this request to be processed. Once finalised, you will receive confirmation by email.

Phone requests

For same day connection, call us before 3:30pm and we can get you connected right away.

Disconnections will be actioned the following day.

*Please note*: Faults and emergencies take priority, if the Network Provider (Power and Water) is not able to attend on that day, it will be the following day between 8am-7pm.

Postal applications

The timeliness of this is largely dependent on postage times. As soon as we receive it, it will be actioned.

Fees do apply for electricity connection and disconnection. They don’t need to be paid up front, we will add them to your next bill.

Connection/Disconnection fees:

Charging basis
Network charge (including GST)
Admin fee (including GST)
Total (including GST)
Connections and Reconnections (Energisation)
Connection/reconnection during business hours. Applied: after customer pays outstanding amount owing after being disconnected for non-payment or after a customer moves in. At retailer's request.
Disconnection (and Final Read)
Disconnection (and/or final read) during business hours. Applied: After customer fails to pay or after customer moves out. At retailer's request.
Reconnection after hours
Reconnection after hours. Applied: after customer pays outstanding amount owing after being disconnected for non-payment or after customer moves in. At retailer's request.

It’s an easy process – sign up to eBilling in seconds.

We understand that you might be in hurry, so the cut off time for same day connection is 3:30pm. Please note that faults and emergencies may take priority. If this happens, your connection will be done the following business day (between 8am-7pm) by Power and Water.

If you don’t have a passport, ImmiCard, Drivers Licence or Proof of Age card, please call us on 1800 522 262 and we can help discuss your options.

Yes, you can. To cancel a request, please call us before 3:30pm the day before your scheduled connection or disconnection.

While we understand moving is a busy time for all, it’s important to remember to disconnect your electricity. Disconnecting ensures you only pay up until the time you have lived at this address.

Once you have moved, just let us know the new address so that you receive your final bill.

While you’re here…

Welcome to the Territory
New to the Territory? This one's for you. Settle in with these handy tips about electricity use in the NT.
Change your postal address
Change your postal address with the click of a button.

How do you use energy?
Interested in knowing how you use your energy at home? Our DYI energy audit is a great place to start.