We're here to help
As locals ourselves, we value your support and are here to help. Before you get your first bill, there are four quick and easy checks to make at home.
Please call us on 1800 522 262 to confirm a few important details and make sure you’re on the correct tariff.
We’re here to keep you safe. If you need uninterrupted electricity supply to operate life support equipment for someone in your home, then call us on 1800 522 262 or visit our Life Support page to register.
A quick check now could save you a lot of time if anything’s wrong. And if your details change, please get in touch as soon as you can on Facebook messenger, 1800 522 262 or customercare@jacanaenergy.com.au.
MyAccount is the simple, secure and free way to manage your account online, when it suits you. You just need a phone or computer to see your dashboard and keep tabs on all things to do with electricity. Get started here.
We understand there’s a lot to do when you move into a new home so thanks for taking the time to check. If you’ve got a few more minutes, we can help you save money and feel better prepared for living in the Territory.
Saving money from Day 1
Where we live and work is unique. From the tropical Top End, to the desert plains in the Red Centre, the Territory goes through some extreme weather conditions. As we try to stay cool in the heat and use our aircons, we often find power bills peak over the Top End’s wet season. In the Centre, it’s also heaters driving the bills during the winter. And when it’s hotter outside, your appliances will have to work harder for the same results.
You can’t change the weather but you can make small changes at home to make a difference to your electricity bill. Here are our top 3 ideas:
- Set your aircon between 24˚C to 27˚C and use your ceiling fans at the same time. This will reduce humidity and cold air will be distributed more evenly.
- Clean your aircon filters every 6 months. A clogged-up filter can increase your unit’s running costs by 5-10%, as your aircon works harder to achieve a similar result.
- Ensure your fridge isn’t in direct sunlight because the warmer it is, the harder your fridge needs to work. Then set your fridge temperature between 3°C and 5°C, and the freezer between -15°C and -18°C.
Smart ideas to manage your electricity
Getting ready for your first bill
Our climate is just one of the things that make us different up here. Our bills might look a little different too. Helping you understand how your bill is prepared and the charges that apply is just one of the ways we can help you stay on track.
If you have a smart meter, your meter reads will automatically be sent to the metering provider, Power and Water Corporation. If you have an analog meter, a meter reader will visit your home to record it. If the meter reader isn’t able to access the meter due to a locked gate or a dog in the yard, then Power and Water Corporation will issue an ‘estimated’ read, based on the usage of comparable households.
Making sure the meter reader can access your property means you will get an accurate meter reading and avoid estimates.
Pay your way
Good to know
It’s normal for bills to be higher in the Territory than in other Australian States or Territories. Not because our electricity tariffs are higher, but because our usage is. In our climate, our appliances work very hard, and we also tend to keep our air conditioning or fans on just that little bit longer throughout the year.
We’ve all had that first electricity bill, and we’ve all had our fair share of surprise bills. That’s why we have a team dedicated to helping you organise your payments. If you need help at any time, you can message us on Facebook or call us on 1800 522 262 to talk to us about the support that's available.