Request a payment extension

We can only offer payment extensions of up to three weeks for bills that are not yet overdue.

If you need more than three weeks to pay, you can request a payment arrangement to help you pay small amounts over an extended period.

Information received via this online form is processed during business hours, Monday to Friday, 8:00am to 5pm.

Required fields are marked with an asterisk (*).

Account number

First name *

Last name *

Date of birth *

Company name (if applicable)

Phone number *

Email address

Service address *

Can you pay your bill in full within three weeks of the due date? *

If you are unable to pay within 3 weeks, please use the payment arrangement request form.

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