MyAccount online self-service
MyAccount is the new way for you to manage your electricity account on the go.
Using the MyAccount self-service portal, you can now perform a range of everyday transactions any time, anywhere:
- View your billing history and download your bills
- Update your personal details
- Check your usage
- Move house
- message us and so much more...
Signing up is easy, just go to MyAccount and get started!
Frequently asked questions
How to register
Who can register for MyAccount?
How do I register?
To register you will need to know your account number, date of birth, first and last name. You must also have a current email address on your Jacana Energy account prior to being able to register for Online Self Service.
You can register for MyAccount here.
Alternatively, you may call our Customer Care Team to be registered via phone 1800 522 262.
How do I add or change my email address?
Your email address can only be added or changed on account by contacting our Customer Care Team via Facebook messenger, email email@example.com or by calling us on 1800 522 262.
Your current email address will become your new username; however your password will remain the same.
How do I pick my password?
Once registered, you will receive an email to your nominated email address which directs you to change your password by clicking the 'change password' link.
How to use MyAccount
I can’t find what I am looking for; how can I get help?
If you need help to navigate through MyAccount or to perform a transaction, you can contact our Customer Care Team for support on 1800 522 262.
Can I connect to a property with a prepaid meter?
No, at this time you will still need to discuss connection with our Customer Care Team on 1800 522 262.
I cannot find my new address for a new connection
If you are moving house and having difficulties finding your new address using the automated function, try simplifying your search terms.
For example, if your property is Unit 220a of 8 University Court, try searching 8 University Court and then simply locate your National Metering Identifier (NMI). You can request your NMI from your real estate agent.
If you are still unable to locate the address, you can request a connection by filling our online connection request form.
Alternatively, you can also contact our Customer Care Team on 1800 522 262.
Why is my concession not showing on my usage graph?
Your concession discount is applied after your usage is calculated, to see the breakdown please refer to your invoice. Your invoice can be found in the ‘My bill’ tab under ‘View my bills’.