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If you’ve got a credit amount on your account, you can apply to have this paid out to you. Here's how the process works:

  • For anything under $999.99, you can request a refund over the phone during business hours (not for Stay Connected program). Phone us on 1800 522 262.
  • For larger amounts, simply fill out the business credit refund and we’ll get your refund to you as soon as we can.

Bank transfer refunds take between 7-10 working days to be credited to your nominated account. Posted cheque refunds can take up to 21 days to be received.