Application for electricity connection / disconnection Residential

Use this form if you are a residential customer and you are applying for:

  1. Connection of electricity: You want to get electricity connected at your home address.
  2. Disconnection of electricity: You want your electricity disconnected, but do not require reconnection at a new address.
  3. Move-out/Move-in: You are moving and want to disconnect electricity at your old address and reconnect at your new address.

Required fields are marked with an asterisk (*)

1. What service do you require?
Select one of these three options: *

Connection and disconnection requests may take up to four business days to be processed. If your request is urgent, call us directly on 1800 JACANA (1800 522 262).

Connection and disconnection fees apply. For information visit the Pricing and Tariffs page.

2. Your Details

Nominate a 4-digit PIN to protect your account or enter your 4-digit PIN if you already have one.

Preferred delivery method (bills and correspondence)

3. Additional authority on the account

Level of authority

For more information about authorities, visit the Additional authority page.

Part A

Part B

4. Disconnection address

Please fill in at least one of the following fields: Lot no, Unit no or Street no

If there are access restrictions to your property such as locked gates or dogs, the disconnection will not take place and you will be liable for usage and supply charges until access is granted.

Address to send your final bill

5. Connection address

Please fill in at least one of the following fields: Lot no, Unit no or Street no

  

If there are access restrictions to your property such as locked gates or dogs, the connection will not take place.

Do you operate life support equipment at this address?*
You will receive a registration form to fill in and return in 21 days.

Does the property have solar panels?*

6. Acceptance

By submitting this application, you: