Use this form if you are a residential customer and you are applying for:
Required fields are marked with an asterisk (*)
Connection and disconnection requests may take up to four business days to be processed. If your request is urgent, call us directly on 1800 JACANA (1800 522 262).
Connection and disconnection fees apply. For information visit the Pricing and Tariffs page.
Account number (if existing customer)
First name *
Last name *
Date of birth *
Preferred delivery method (bills and correspondence)
Are you or someone at the property currently in self-quarantine, self-isolation or isolation?
Form of identification*
If you don't have any of these forms of ID, please contact us on 1800 522 262 for further assistance.
Identification number *
State of issue
Expiry date *
NT Concession Scheme card number (issued by Territory Families)
The name on the concession card must match the name of the Jacana Energy account holders.
Level of authority
For more information about authorities, visit the Additional authority page.
Date of birth
Form of identification (e.g. DL, passport)
Please fill in at least one of the following fields: Lot no, Unit no or Street no
Street name *
If there are access restrictions to your property such as locked gates or dogs, the disconnection will not take place and you will be liable for usage and supply charges until access is granted.
Requested disconnection date *
Note: We will attempt to send your final bill by email first if you have selected this option as your preferred delivery method; however please also provide a postal address to forward any future Jacana Energy mail.
Street address / PO Box *
Requested connection date *
If there are access restrictions to your property such as locked gates or dogs, the connection will not take place; however you will be liable for a contractor call out fee.
Does the property have solar panels?*
By submitting this application, you: